You can submit a ticket to get support from the BlueTalon Support Portal.
This requires an account on the BlueTalon Support Portal. If you do not have an account, you can self register by clicking on the "Go to Support Portal" button on the http://bluetalon.com/support/.
To submit a support request, login to the Support Portal and click on the "Submit a request" link from the top right part of the screen.
On the Submit a Request form, you must provide the required information based on the Read Before Reporting an Incident article.
CC Please add emails of your organization's authorized contact and your BlueTalon contact to get the most prompt service. You can add additional members from your team as well to keep them in the loop.
Severity Level Please pick the appropriate Severity Level for the incidence you are reporting. Please read this article for definitions of the Severity Levels. A short description is shown below the drop down box as well.
Service Request Number If you are a partner of BlueTalon submitting a ticket on behalf of a shared customer, please include the ticket number from your system in this field. If you are submitting this ticket for your organization, please enter 'NA'.
BlueTalon Version Please read the following article on how to get the version of BlueTalon for your install. If you have multiple versions of BlueTalon installed, please indicate the version the incident is about.
Ticket Type Please specify the type of the request from Question, Incident, Problem or Task. If this ticket includes a request for a product feature, please select check the box below the Ticket Type.
Upload log files Please upload any log files associated with the problem or incident in the attachment. Please see the following article for location of log files.
To track the progress of tickets you or team mates from your organization have submitted, please see article here.